Rafl.ai

Terms & Conditions | Terms of Service

Effective Date: April 4th, 2026
Last Updated: April 4th, 2026

Welcome to Rafl.ai. These Terms & Conditions (“Terms”) govern your access to and use of the Rafl.ai website, applications, software, tools, services, promotions infrastructure, content, and related features (collectively, the “Services”) operated by [Legal Company Name], doing business as Rafl.ai (“Rafl,” “we,” “us,” or “our”).

By accessing or using the Services, creating an account, installing the Rafl app, or clicking to accept these Terms, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1. Eligibility

You may use the Services only if:

  • you are at least eighteen (18) years old or the age of majority in your jurisdiction, whichever is older;
  • you have the legal capacity to enter into a binding agreement; and
  • you are not prohibited from using the Services under applicable law.

If you use the Services on behalf of a company, merchant, or other entity, you represent and warrant that you are authorized to bind that entity to these Terms.

2. Scope of Services

Rafl provides software and services designed to help ecommerce merchants create, manage, administer, measure, and promote sweepstakes, giveaways, and related marketing campaigns, including but not limited to:

  • hosted promotion pages;
  • Official Rules and AMOE support;
  • analytics, reporting, and campaign performance tools;
  • entry administration and validation tools;
  • fraud detection and promotional integrity tools;
  • integrations with Shopify and other third-party platforms; and
  • optional communications, onboarding, beta access, and support services.

Rafl may add, change, suspend, or discontinue any part of the Services at any time, with or without notice.

3. Merchant Responsibility

If you are a merchant, brand, store owner, operator, or representative of a business using Rafl, you are solely responsible for:

  • ensuring your campaigns, offers, ads, popups, emails, landing pages, disclosures, and promotion practices comply with all applicable federal, state, local, and platform-specific laws, rules, and policies;
  • ensuring your store, content, and promotion materials are accurate and not deceptive;
  • ensuring that any claims made in your marketing are lawful and substantiated;
  • obtaining any consents, permissions, or approvals required for your use of customer data, email marketing, SMS, affiliate marketing, or promotional communications;
  • complying with all applicable tax, privacy, consumer protection, advertising, sweepstakes, contest, and ecommerce laws; and
  • reviewing and approving all promotion content generated or made available through Rafl before publication or use.

Rafl provides tools and templates for convenience, but Rafl is not your law firm and does not provide legal advice. Your use of Rafl does not guarantee that your campaign, promotion, or website complies with applicable law.

4. No Legal, Tax, or Regulatory Advice

Rafl is a software and services provider. Nothing on the website, in the app, in generated templates, in campaign settings, in analytics, or in communications from Rafl constitutes legal, tax, accounting, or regulatory advice.

You are solely responsible for consulting your own attorney, accountant, or other advisor regarding your specific obligations.

5. Accounts and Registration

To access certain features, you may need to create an account or connect a third-party platform account.

You agree to:

  • provide accurate, current, and complete information;
  • keep your login credentials secure and confidential;
  • promptly update account information as needed; and
  • notify us immediately of any unauthorized access or security breach involving your account.

You are responsible for all activities that occur under your account, whether or not authorized by you.

6. Third-Party Platforms and Integrations

The Services may integrate with or rely on third-party platforms, providers, or services, including Shopify, Klaviyo, email service providers, payment processors, analytics tools, affiliate platforms, ad platforms, and identity or tax verification vendors.

By using such integrations, you authorize Rafl to access, exchange, receive, transmit, or process information with those third parties as necessary to provide the Services.

Rafl is not responsible for:

  • the availability, functionality, security, or performance of any third-party service;
  • changes to third-party APIs, policies, access rights, or pricing;
  • the content, actions, omissions, or terms of any third party; or
  • losses caused by a third party’s system failure, downtime, error, or misconduct.

Your use of third-party services may be subject to separate terms and privacy policies.

7. Promotions, Sweepstakes, and Giveaways

Rafl may provide tools or infrastructure to help administer sweepstakes, giveaways, and promotions. If you use those features:

  • you remain responsible for reviewing and approving the final Official Rules, disclosures, and campaign setup;
  • you must ensure all eligibility criteria, entry methods, disclosures, prize descriptions, consent practices, and promotional claims are accurate and lawful;
  • you may not use Rafl to run any illegal lottery, unlawful contest, deceptive promotion, or prohibited campaign;
  • you may not use Rafl in connection with prohibited products, prohibited jurisdictions, or unlawful claims; and
  • you acknowledge that promotion laws vary by jurisdiction and may require filings, bonding, registration, tax reporting, winner verification, disclosures, or exclusions.

Rafl may suspend or refuse to support any promotion that we believe, in our sole discretion, may violate law, policy, or these Terms.

8. Beta Features

From time to time, Rafl may offer beta, pilot, pre-release, or experimental features (“Beta Features”).

Beta Features are provided “as is” and “as available” without warranties of any kind and may be incomplete, unstable, or subject to change. Rafl may modify, suspend, or discontinue Beta Features at any time without liability.

9. Fees, Billing, and Payment

If you subscribe to paid Services, you agree to pay all applicable fees, charges, taxes, and other amounts associated with your plan or use of the Services.

Unless otherwise stated:

  • fees are billed in U.S. dollars;
  • subscriptions renew automatically unless canceled before the next billing cycle;
  • all fees are non-refundable except as required by law or expressly stated by Rafl in writing;
  • you authorize Rafl and its payment processors to charge your selected payment method;
  • if payment cannot be processed, Rafl may suspend or terminate access to paid features; and
  • you are responsible for any sales, use, value-added, withholding, or similar taxes, excluding taxes based solely on Rafl’s net income.

If Rafl is distributed through Shopify, billing for app charges may be processed through Shopify’s billing infrastructure where required.

10. Free Trials and Promotional Pricing

Rafl may offer free trials, pilot pricing, discounted pricing, or promotional access. Unless otherwise stated:

  • such offers are temporary;
  • Rafl may modify or end them at any time; and
  • standard pricing will apply after the promotional period unless you cancel before renewal.

11. Cancellations and Termination by You

You may stop using the Services at any time. If you are a merchant subscriber, you may cancel your subscription through your account settings, through the applicable platform billing workflow, or by contacting us, subject to any minimum term or plan-specific rules.

Cancellation does not relieve you of any obligation to pay amounts already incurred.

12. Suspension and Termination by Rafl

We may suspend, restrict, or terminate your access to the Services, in whole or in part, at any time, with or without notice, if:

  • you violate these Terms;
  • you engage in fraud, abuse, harassment, deceptive conduct, or unlawful activity;
  • your use creates security, legal, reputational, or operational risk;
  • you fail to pay applicable fees;
  • a third-party platform requires or causes us to restrict access; or
  • we decide to discontinue the relevant Service or feature.

We may also remove content, disable campaigns, block entries, withhold prize processing, or refuse service where reasonably necessary to protect users, merchants, entrants, Rafl, or third parties.

13. Acceptable Use

You may not use the Services to:

  • violate any law, regulation, court order, or third-party right;
  • operate or facilitate illegal lotteries, deceptive marketing, or prohibited promotions;
  • infringe intellectual property, privacy, or publicity rights;
  • send spam or unauthorized commercial communications;
  • collect or process personal data without lawful basis or required notice/consent;
  • impersonate any person or entity;
  • upload, post, or distribute malware, harmful code, or malicious links;
  • interfere with or disrupt the Services or other users;
  • reverse engineer, decompile, copy, scrape, or attempt to derive source code from the Services except where prohibited by law;
  • probe, scan, or test vulnerabilities of the Services without authorization; or
  • use the Services in any way that could damage, disable, overburden, or impair our systems or reputation.

14. User Content and Merchant Content

You may provide content to Rafl, including text, images, logos, product information, promotion copy, campaign settings, rules inputs, emails, ads, and other materials (“User Content”).

You retain ownership of your User Content, but you grant Rafl a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify, adapt, display, transmit, distribute, and otherwise use your User Content as reasonably necessary to provide, improve, secure, support, market, and administer the Services.

You represent and warrant that:

  • you own or have the necessary rights to provide the User Content;
  • the User Content does not violate any law or third-party rights; and
  • the User Content is accurate and not misleading.

Rafl may remove or refuse User Content in its sole discretion.

15. Rafl Intellectual Property

The Services, including Rafl’s software, code, interfaces, workflows, text, designs, graphics, trademarks, logos, trade dress, reports, templates, documentation, and other materials, are owned by or licensed to Rafl and are protected by intellectual property and other laws.

Except for the limited rights expressly granted in these Terms, no rights are granted to you. You may not use Rafl’s name, trademarks, logos, or branding without our prior written consent.

16. Feedback

If you provide comments, ideas, suggestions, requests, or other feedback regarding the Services (“Feedback”), you grant Rafl a perpetual, irrevocable, worldwide, royalty-free right to use, modify, commercialize, and incorporate that Feedback without restriction or compensation to you.

17. Privacy

Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

You acknowledge that:

  • Rafl may process merchant, entrant, and winner information as described in the Privacy Policy;
  • certain data may be processed on behalf of merchants and certain data may be processed by Rafl in its own capacity;
  • Rafl may retain records for legal, fraud-prevention, tax, audit, security, and operational purposes; and
  • your use of the Services may involve cross-border data transfers.

18. Communications

By providing contact information to Rafl, you consent to receive transactional, service-related, legal, support, onboarding, and administrative communications from Rafl.

Where permitted by law and based on your choices, you may also receive marketing communications from Rafl. You can opt out of marketing emails by using the unsubscribe link in the email or contacting us, but you will still receive transactional or legally required communications as needed.

19. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAFL DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, RAFL DOES NOT WARRANT THAT:

  • THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR AVAILABLE AT ANY PARTICULAR TIME;
  • ANY CAMPAIGN, PROMOTION, OR GIVEAWAY WILL BE LAWFUL, ENFORCEABLE, OR SUFFICIENT FOR YOUR SPECIFIC USE CASE;
  • ANY RESULTS, CONVERSIONS, REVENUE LIFT, OR OTHER PERFORMANCE METRICS WILL BE ACHIEVED;
  • ANY GENERATED RULES, CONTENT, OR TEMPLATES WILL MEET YOUR LEGAL OR COMMERCIAL NEEDS;
  • ANY DATA WILL BE COMPLETE, ACCURATE, OR ERROR-FREE; OR
  • ANY DEFECTS WILL BE CORRECTED.

20. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL RAFL, ITS AFFILIATES, LICENSORS, SUPPLIERS, SERVICE PROVIDERS, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAFL’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE GREATER OF:

  • THE AMOUNT YOU PAID TO RAFL FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
  • ONE HUNDRED U.S. DOLLARS (US $100).

Some jurisdictions do not allow certain limitations of liability, so portions of this section may not apply to you.

21. Indemnification

You agree to defend, indemnify, and hold harmless Rafl, its affiliates, and their respective officers, directors, employees, contractors, service providers, licensors, successors, and assigns from and against any and all claims, demands, actions, proceedings, liabilities, damages, losses, judgments, settlements, penalties, fines, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

  • your use of the Services;
  • your User Content;
  • your campaigns, promotions, or marketing practices;
  • your violation of these Terms;
  • your violation of any law or third-party right; or
  • any dispute between you and a merchant, entrant, winner, customer, regulator, platform, or third party.

Rafl reserves the right to assume exclusive defense and control of any matter subject to indemnification, at your expense, and you agree to cooperate with us in that defense.

22. Force Majeure

Rafl will not be liable for any delay, failure, or interruption caused by events beyond our reasonable control, including acts of God, natural disasters, pandemics, labor disputes, internet or utility failures, civil unrest, war, terrorism, governmental action, platform outages, payment network failures, vendor failures, or denial-of-service attacks.

23. Governing Law

These Terms and any dispute arising out of or relating to them or the Services shall be governed by the laws of the State of California, without regard to its conflict of laws principles.

24. Dispute Resolution; Class Action Waiver

To the fullest extent permitted by law:

  • any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved on an individual basis only;
  • you waive any right to participate in a class action, collective action, private attorney general action, or other representative proceeding; and
  • unless otherwise required by law, any action must be brought exclusively in the state or federal courts located in Riverside County, California, and you consent to their jurisdiction and venue.

If you want this section rewritten as a binding arbitration clause instead, that can be done, but arbitration language should be tailored carefully by counsel.

25. Electronic Signatures and Records

You agree that electronic signatures, electronic acceptance, electronic records, and electronic communications satisfy any legal requirement that such communications be in writing, to the extent permitted by law.

26. Changes to the Terms

We may update these Terms from time to time. If we do, we will post the updated version and revise the “Last Updated” date. Changes become effective upon posting unless otherwise stated.

Your continued use of the Services after updated Terms are posted constitutes your acceptance of the revised Terms.

27. Assignment

You may not assign or transfer these Terms or any rights under them without our prior written consent. Rafl may assign these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.

28. Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect to the maximum extent permitted by law.

29. Waiver

No waiver of any provision of these Terms shall be effective unless in writing and signed by an authorized representative of Rafl. Any failure by Rafl to enforce a provision is not a waiver of our right to do so later.

30. Entire Agreement

These Terms, together with the Privacy Policy, any applicable promotion Official Rules, any applicable AMOE terms, and any additional written terms or order forms expressly incorporated by reference, constitute the entire agreement between you and Rafl regarding the Services and supersede prior or contemporaneous agreements, communications, and understandings relating to the subject matter herein.

31. Contact Information

If you have questions about these Terms, contact us at:

Rafl.ai
Boggs Holdings LLC
4411 Putting Green Drive, Corona, CA 92883
toby@rafl.ai